How Befikre raised their average check value by 44% with Toast

Intro

Befikre brings a modernist approach to Indian cuisine. Based in Toronto, this vibrant space is comprized of a restaurant that has a downstairs capacity of 300, as well as a lounge and patio. The team aims to bring the element of entertainment to Indian dining, with Bollywood dance parties and live bands all being a part of the experience. 

The Befikre team needed a reliable POS system that supported their eclectic space and reflected the flare that the restaurant brings to Toronto’s dining scene. 

The challenge

Before implementing Toast, Befikre faced several challenges:

• An Outdated Paper Receipts System  Before Toast, the team used physical printers and receipts to keep track of orders. This was time-consuming and contributed to a lack of cohesion between the front and back of house. “We would have 50 receipts, and all the chef was doing was trying to coordinate them, which took up a lot of their time.” Riddhi Sukharamwala, Befikre Owner  

• Disordered Communication Between Front and Back of House  Aman Puri, Befikre’s Executive Chef, would often find himself shouting orders between the front and back of house on busy shifts, to communicate orders, check on their progress, and manage operations. 

• Manual Operations Slowing Servers Down Before Toast, the servers at Befikre were limited by how many tables they could serve due to time-consuming manual restaurant operations, like having to write down orders. “Before Toast, the server could normally take 3, 4, or maximum 5 tables.” - Aditya, Befikre Manager

The solution Looking for a POS solution that could streamline the restaurant’s operations, Befikre turned to Toast. They decided to implement Toast’s suite of products across the restaurant, which included the Point Of Sale, Kitchen Display System, and Handheld POS System, all of which work in tandem, to create a seamless experience at service for every member of staff at Befikre.

“You have one system to take the orders and you have the same system to do the payments and everything. From hostesses to kitchen staff to our head chef, servers, bartenders, owners, everybody is using Toast in some way or another.” Riddhi Sukharamwala, Befikre Owner  

“Before Toast, the server could normally take 3, 4, or maximum 5 tables. After choosing Toast, our servers can easily take on 8-10 tables"

Aditya

Befikre ManagerBefikre

The results

After adopting Toast, Bekfire achieved:. 

• An Increased Average Check Size "Our overage guest check when we started was around $45-$50 and now with all the Toast training, I'm so proud to say that we’re at $65 right now.” Riddhi Sukharamwala, Befikre Owner 

• Decreased Staff Costs With Toast's Kitchen Display System set up, the team no longer need to allocate budget towards a member of the staff who would coordinate orders between the front and back of the house.

• Comprehensive Data-Driven Reporting Insights Bekfire owner Riddhi shard that "Toast has a really great reporting system online where I can see on my phone or laptop and I can see in real-time. I can make sure that my staff is taking care of every single table. I don't have to be physically present to do that job, which makes my life very easy. I can focus on the things I need to do to grow my business.

• Increased Server Efficiency Toast's handhelds have made it easier for servers to manage more tables, more quickly. "After choosing Toast, our servers can easily take on 8-10 tables because the devices that they have are very handy." Aditya, Bekfire Manager

• Better Alignment Between the Front and Back of the House Once they introduced the KDS, the team at Bekfire noted that communication between the kitchen, the front, and the bar improved. "It's really helpful for a chef and a kitchen team and for the service team to see exactly what is happening. Now I don't have to shout on weekends, I can just read the KDS orders to make sure the team is making the right decision on every service." Aman Pure, Bekfire Manager.