How Osawa Found the Right Sushi Restaurant POS System

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How Toast POS helps Osawa deliver better hospitality

Here’s a look at how Osawa found the right sushi restaurant POS system and what changed when they did. 

Why complex sushi service requires speed and precision

At Osawa, service depends on getting the details right. Orders often include modifications such as wasabi or no wasabi, less rice, and sauce changes, and that must reach the right station quickly and accurately. 

As the restaurant grew in popularity and volume increased, Osawa needed technology that could keep up with the pace and complexity of the restaurant without disrupting hospitality.

How a sushi restaurant streamlined operations with Toast

Toast empowers Osawa to run a smooth, connected service across every corner of the restaurant, from the dining room and sushi bar to the kitchen and takeout. With Toast Handhelds, servers can enter orders and modifications at the table, send items directly to the kitchen, and close checks tableside. Osawa also uses Toast Online Ordering, so orders come in on one platform, go straight to the kitchen, and can be paused during rushes. 

On the back end, reporting gives the team visibility into sales, guest counts, peak times, and item performance, while Toast support is there as a reliable partner when they need it.

Fast service, more time for hospitality

With Toast in place, Osawa can move fast without losing the personal touch that defines the restaurant. The team can handle complex orders more accurately, keep service and kitchen flow more in sync, and turn tables more efficiently with tableside checkout. Online ordering is simpler to manage, and reporting makes it easier to stay on top of performance. 

Most importantly, Toast helps reduce operational friction so the team can spend more time focused on hospitality and the guest experience.

“We have a partnership with Toast Support. If I have a problem, I know that they’re going to stay on the phone with me and they’re going to work it through with me and we’re going to figure it out.”

Catie Boles Finley

Administrative Director|Osawa

Why Osawa chose Toast for high-volume sushi operations

For restaurants like Osawa, the right technology doesn't get in the way of hospitality — it enables it. With Toast, the team has the tools to handle a complex, high-volume operation while staying focused on what matters most: the guest. 

As Finley puts it, "Adding Toast to our business has allowed us to level up our service. It allows us to save time. It has made it easier for us to deliver that Japanese hospitality — that omotenashi — that is so important to Osawa."